Legal Document
Refund and Cancellation Policy
How cancellation, refunds and billing disputes work for FinOpsAI subscriptions purchased directly from SAMSOFT AI TECHNOLOGIES PRIVATE LIMITED. This policy is part of, and should be read with, our Terms of Service.
Plain English Summary: The 14-day trial is free and needs no card. After that, subscriptions are paid monthly in advance. You can cancel any time from Billing; you keep access until the end of the period you paid for, and we do not charge you again. We do not refund the unused part of a period. If we charged you by mistake, or the Service was unavailable to you for a material part of a period through our fault, tell us within 7 days and we will refund it.
01Scope
This policy applies to subscriptions purchased directly through FinOpsAI and billed via Razorpay. Subscriptions purchased through Google Cloud Marketplace are billed, cancelled and refunded under the Google Cloud Marketplace terms, which take precedence for those purchases.
02Free Trial
- The 14-day trial requires no payment method and ends automatically. Nothing is charged unless you choose a plan
- When a trial lapses without a subscription, your workspace enters the 30-day grace period described in Section 07 of the Terms: access is suspended, your data is preserved, and you may subscribe with everything intact or request an export
03Cancellation
- You may cancel at any time from Billing in the app, through the Razorpay customer portal linked there, or by writing to finops@samsofttechnologies.com from the workspace owner's address
- Cancellation takes effect at the end of the current billing period. You keep full access until then, and no further charge is made
- After the period ends, the 30-day grace period applies (Terms, Section 07): access is suspended, your data and issued reports are preserved, and you may reactivate or request an export before deletion
- Downgrading to a lower plan takes effect from the next billing period; the difference for the current period is not refunded
04Refunds
Subscription fees are paid in advance for the period and are non-refundable for the unused part of a period, including when you cancel mid-period, stop using the Service, or do not connect a cloud account. We refund in full where:
- Duplicate or erroneous charge. You were charged more than once for the same period, or charged after a cancellation that had already taken effect
- Material unavailability through our fault. The Service was unavailable to your workspace for a material part of a billing period for reasons within our control, as shown by our service records
- Statutory right. Where applicable law gives you a right to a refund that this policy does not
Refunds are made to the original payment method through Razorpay. Once approved, Razorpay typically credits the amount within 5–7 business days; your bank or card issuer may take longer to display it. GST charged on a refunded amount is refunded with it.
05Billing Disputes
- Write to finops@samsofttechnologies.com within 7 days of the charge, from the workspace owner's address, with the invoice number or the Razorpay payment id
- We acknowledge within 2 business days and resolve within 10 business days, and tell you the outcome in writing
- Where a refund is due, we initiate it on the day we confirm the outcome
- Raising a chargeback with your bank before contacting us may delay resolution; we ask that you contact us first
06Price Changes and Our Termination
- Price changes are notified at least 30 days in advance and apply from your next billing period. If you cancel before a change takes effect, you are not charged the new price
- If we terminate your subscription for reasons other than your breach of the Terms, we refund the unused part of the current period on a pro-rata basis
- If we terminate for material breach after notice (Terms, Section 07), no refund is made